When a tenant calls us to report a serious incident with another resident, we tell them to call the local police department about their domestic dispute. This way, the police will gather all the facts and details about what is going on and take any necessary action to keep all tenants and residents safe. The police will also provide a police report to the tenant, and we can get a copy of it.
Once we have a copy of the police report, we are able to determine if any of the residents of the building have violated the lease. In our experience, the person calling is often the person causing the problems. That’s why you have to stay neutral and resist taking action without having all the facts and information.